Negotiating With Suppliers Over their Policies
 

Can You Get A Supplier To Waive Its Policy?

Who Doesn't hate to hear a supplier say "But our policy states...?" That usually means that you'll hear bad news and a claim that nothing that can be done about it.

But you usually can do something. Negotiating with the supplier's firm, non-empowered customer service rep isn't it.
 
So ask for the email address of someone empowered to waive policies. Then email them, stating:

1. What You Want

2. Why You Want It

3. What You Were Told About The Policy

4. Why You Disagree With The Policy (use logic)

5. Your Personal Experience With Policies

6. That Humans Can Waive Policies (use emotion)

7. A Call To Action

Here's an example.
Adapt it to your own situations :
 
 

Dear ___

I would like you to reconsider my request to return item #12345 from my order #67890 for a refund.

This item does not work as the manual describes. I was told that your policy states that widgets are not returnable. However, I do not consider this item to be a widget.

Both your Web site and the manufacturer's call it an external USB interface, not a widget, which is generally a small chipboard installed inside a computer.

I know what your policy states. But even if you disagree with my notion that your policy does not apply to this item, I believe that you can and should grant my request.

In my purchasing department, we have policies. But human beings can waive policies. And if one of my internal customers justifiably felt that the enforcement of a policy would be unreasonable, I would waive it.

I trust that the management of ABCD, Inc. shares this customer-centric view of how exceptions to policies can be granted by intelligent, caring business leaders.

Please reply with the instructions for arranging my refund.

Thank you.

 
 
 

Now read the following articles too.....

Management's expectations From Purchasing
Crisis in Purchasing & emergency Planning

Negotiation Questions from suppliers that can Surprise you
The Supplier Code of Conduct
Entering into a Time and Materials Contract
Supplier's bid Comparison Formula
Supplier Diversity Program
Determinants of a Modern Purchasing Department
Negotiating With Suppliers Over their Policies
Procurement Project Management Plan
The Purchasing Risk Analysis
Inventory Audit Checklist
Hazards Of Purchasing profession ?
Tactical vs Strategic Purchasing
Demystifying Group Purchasing Organizations
Suppliers' Secrets For Negotiating With Purchasing
Cost Savings Reporting: Dot Your I's!
Code of Ethics in Purchase
Six Sigma to Success
 
 

 

 

 

 

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